Return & Refund Policy
Return & Refund Policy
At Alquimo, our products are made to order specifically for each customer. Because of this, we do not accept returns or exchanges for change of mind or for an incorrectly selected size unless otherwise stated.
Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, misprinted, or different from what you ordered, please contact us within 7 days of delivery.
Please email us at:
Include:
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Your order number
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A description of the problem
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Clear photos of the product
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Photos of the original packaging
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An unboxing video, if available
We will review the issue and, if the claim is approved, arrange an appropriate resolution.
Depending on the situation, this may include a replacement or refund.
Wrong Size
Please check the size chart carefully before placing your order.
Because our products are made to order, we generally cannot accept returns or exchanges when the customer has selected the wrong size.
If you need a different size, contact us at alquimo2014@gmail.com and we will let you know what options may be available.
Change of Mind
We do not generally accept returns or refunds simply because you changed your mind after placing an order.
Our products are made specifically after an order is placed, so please make sure you are happy with your design, size, and order details before completing your purchase.
Refunds
If your refund request is approved, the refund will be processed according to the payment method and circumstances of the order.
The time required for the refund to appear in your account may depend on your payment provider or bank.
Order Cancellation
Because products are made to order, cancellation may not be possible once your order has entered production.
If you need to cancel an order, contact us as soon as possible at:
We will check the order status and let you know whether cancellation is possible.
Damaged Packaging
If your package appears visibly damaged when it arrives, please take photographs or video of the package before opening it and contact us as soon as possible.
This information may be required when investigating a shipping or damage claim.
How to Request a Return or Refund
To request assistance, email:
Please include your:
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Full name
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Order number
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Reason for the request
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Photos/videos showing the issue
We will review your request and respond with the next steps.
Important
Each return or refund request is reviewed individually. Products that are not defective or incorrectly fulfilled may not qualify for a refund or return because our products are made to order.
For approved returns, the return process may involve a courier pickup arranged through our fulfillment partner.
Contact
If you have any questions about returns, replacements, or refunds, contact: